Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information when you use our Azerbaijan visa services.
Our Commitment to Your Privacy
Data Protection
- SSL encryption for all data transmission
- Secure servers with 24/7 monitoring
- Limited access to authorized personnel only
- Automatic data deletion after processing
- GDPR and international compliance
Your Rights
- Right to access your data
- Right to correct inaccurate information
- Right to delete your data
- Right to data portability
- Right to object to processing
Information We Collect
Types of personal information we collect and why we need it
Personal Information
Identity Information
- Full name as shown on passport
- Date and place of birth
- Nationality and citizenship
- Gender and marital status
- Passport details and photo
Contact Information
- Email address
- Phone number
- Home address
- Emergency contact details
- Preferred communication method
Travel Information
- Travel dates and duration
- Purpose of visit
- Accommodation details
- Flight itinerary
- Previous travel history
Technical Information
Website Usage Data
- IP address and location
- Browser type and version
- Operating system
- Pages visited and time spent
- Referral source
Cookies and Tracking
- Essential cookies for functionality
- Analytics cookies for usage statistics
- Preference cookies for user settings
- Marketing cookies (with consent)
- Session data for security
Payment Information
- Payment method details (encrypted)
- Transaction history
- Billing address
- Payment status and receipts
- Refund information
How We Use Your Information
The purposes for which we process your personal data
Visa Processing
- Submit applications to Azerbaijan authorities
- Verify document authenticity
- Communicate with government agencies
- Track application status
- Provide updates and notifications
- Issue visa documents
- Handle appeals and reapplications
Customer Service
- Respond to inquiries and support requests
- Provide application assistance
- Resolve technical issues
- Offer travel advice and guidance
- Handle complaints and feedback
- Conduct customer satisfaction surveys
- Improve service quality
Security & Compliance
- Prevent fraud and identity theft
- Comply with legal requirements
- Maintain security logs
- Conduct risk assessments
- Report to authorities when required
- Protect against cyber threats
- Ensure data integrity
Information Sharing and Disclosure
When and with whom we share your personal information
Authorized Recipients
We Never Share
Prohibited Sharing
- Selling personal data to third parties
- Marketing lists or databases
- Social media platforms (without consent)
- Advertising networks (personal data)
- Data brokers or aggregators
- Unauthorized government requests
Protection Measures
- Data processing agreements with all partners
- Regular security audits and assessments
- Encryption of all shared data
- Access controls and monitoring
- Immediate notification of any breaches
- Right to withdraw consent anytime
Important Notice
We only share information when legally required or necessary for visa processing. Your data is never sold or used for unauthorized marketing purposes.
Data Security Measures
How we protect your personal information from unauthorized access
Technical Security
- 256-bit SSL/TLS encryption
- Secure data centers with 24/7 monitoring
- Regular security updates and patches
- Firewall protection and intrusion detection
- Encrypted database storage
- Secure backup and recovery systems
- Multi-factor authentication
- Regular penetration testing
Administrative Security
- Limited access on need-to-know basis
- Employee background checks
- Regular security training programs
- Confidentiality agreements
- Access logging and monitoring
- Incident response procedures
- Data handling policies
- Regular compliance audits
Physical Security
- Secure office facilities
- Access control systems
- CCTV surveillance
- Locked filing cabinets
- Clean desk policies
- Secure document disposal
- Visitor access controls
- Environmental monitoring
Your Privacy Rights
Understanding and exercising your data protection rights
Exercise Your Rights
To exercise any of your privacy rights, contact us using the information below:
Phone
+1-800-PRIVACY-AZ
Privacy Officer
Azerbaijan Visa Services
123 International Plaza
New York, NY 10001
Data Retention Policy
How long we keep your personal information
Retention Periods
Application Data
Successful Applications: 7 years after visa expiry
Rejected Applications: 3 years from rejection date
Required for legal compliance and potential appeals
Payment Records
Transaction Data: 7 years from transaction date
Refund Records: 7 years from refund date
Required for accounting and tax purposes
Communication Records
Support Tickets: 3 years from resolution
Email Communications: 2 years from last contact
For service improvement and dispute resolution
Analytics Data
Website Usage: 26 months (anonymized)
Marketing Data: Until consent withdrawn
For website optimization and marketing
Automatic Deletion
Automated Systems
- Daily scans for expired data
- Automatic deletion of temporary files
- Secure overwriting of deleted data
- Regular cleanup of log files
- Backup purging schedules
Manual Deletion
- Upon user request
- Account closure procedures
- Legal requirement compliance
- Data breach response
- Business closure scenarios
Secure Deletion
All deleted data is securely overwritten using industry-standard methods to prevent data recovery and ensure complete removal from our systems.
Cookie Policy
How we use cookies and similar technologies on our website
Essential Cookies
Always Active
- Session management
- Security features
- Form submissions
- Language preferences
- Shopping cart functionality
Analytics Cookies
With Your Consent
- Website usage statistics
- Page performance metrics
- User behavior analysis
- Error tracking
- A/B testing data
Preference Cookies
Optional
- Language settings
- Currency preferences
- Theme choices
- Accessibility options
- Notification settings
Marketing Cookies
Opt-in Only
- Targeted advertisements
- Social media integration
- Conversion tracking
- Remarketing campaigns
- Third-party analytics
International Data Transfers
How we protect your data when transferred across borders
Why We Transfer Data
Your visa application data must be shared with Azerbaijan government authorities for processing. This involves transferring your personal information from our servers to Azerbaijan's immigration systems.
Protection Measures
- End-to-end encryption during transfer
- Secure government-approved channels
- Data processing agreements
- Regular security assessments
- Compliance with international standards
- Limited data sharing scope
- Audit trails and monitoring
- Incident response procedures
Legal Basis
International transfers are necessary for visa processing and are conducted under appropriate safeguards as required by data protection laws including GDPR Article 49.
Contact Us About Privacy
Get in touch with questions about your privacy or to file a complaint
Data Protection Officer
Contact Person
Sarah Johnson, Data Protection Officer
Phone
+1-800-PRIVACY-AZ (774-8229)
Address
Data Protection Officer
Azerbaijan Visa Services
123 International Plaza, Suite 456
New York, NY 10001, USA
File a Complaint
Supervisory Authorities
If you're not satisfied with our response to your privacy concerns, you can file a complaint with:
- EU Residents: Your local Data Protection Authority
- UK Residents: Information Commissioner's Office (ICO)
- US Residents: Federal Trade Commission (FTC)
- Other Countries: Your national privacy regulator
Response Times
- Initial acknowledgment: Within 48 hours
- Full response: Within 30 days
- Complex cases: Up to 60 days (with notification)
- Urgent matters: Within 24 hours
Policy Updates
How we notify you about changes to this privacy policy
Notification Methods
Email Notifications
- Sent to registered email addresses
- 30 days advance notice for major changes
- Immediate notice for legal requirements
- Summary of key changes included
Website Notices
- Prominent banner on homepage
- Updated policy date clearly marked
- Change log available on request
- Previous versions archived
Version History
- Updated data retention periods
- Enhanced security measures
- Clarified international transfer procedures
- Added cookie policy details
- Updated contact information
- GDPR compliance updates
- Enhanced user rights section
Your Continued Use
By continuing to use our services after policy updates, you acknowledge and accept the revised terms. If you disagree with changes, please contact us or discontinue using our services.